Refund policy

We are able to cancel an order only if it has not already been fulfilled and shipped from our warehouse. If you wish to cancel a previously placed order, please email contact@andreemery.com to see if it is not too late to cancel. In the event that the order cannot be cancelled, you are able to return the order for a full refund (less shipping cost). For a full refund, please make sure your return is postmarked within 14 days of order date.
NO RETURNS ON SALE ITEMS MARKED 50% OFF OR MORE. JEWELRY, PURSES, ACCESSORIES, INTIMATES, AND GIFT CARDS ARE FINAL SALE.
Worn, washed, and/or damaged items will not be accepted for return. Original tags (if applicable) must be attached & intact.
For defective item claims: contact us within 3 days of delivery date.
Refund or Store Credit: Returns must be postmarked within 14 days of order date.
Store Credit Only: Returns must be postmarked within 15 - 30 days of order date.
Exchanges: We cannot provide exchanges (or holds), due to limited inventory.
If you would like a different size or color, we suggest ordering the new item and returning the original item. A refund/store credit for the original item will be issued depending on the postmarked date of the returned item (excludes Final Sale items).
All shipping fees are non-refundable.
Returns that do not meet our guidelines will be sent back at your own expense. You have the option to apply return shipping costs on your credit card or have the item(s) sent back in a future purchase.
We hold unacceptable returns for 30 days. After 30 days, the items will be donated to charity.